Terms of service

PHYTOSEED LABS

PRIVACY POLICY

Last updated: March 2026

Phytoseed Labs does not sell or share your personal information.

Protecting your privacy is a top priority for Phytoseed Labs. This Privacy Policy explains transparently the nature of the data we collect, how it is used, how long it is retained, and your rights regarding your personal data.

1. Data Controller

The data controller responsible for the processing of personal data collected through the website www.phytoseedlabs.com is:

Name: Imane Karadsheh
Address: 31 Rue Alexandre Markelbach, 1030 Brussels, Belgium
Email: info@phytoseedlabs.com

1. Data We Collect

When you browse and make purchases on www.phytoseedlabs.com, we may collect the following information:

2.1 Information You Provide

• First name and surname
• Delivery and billing address
• Email address
• Telephone number (where provided)
• Payment information (processed directly by our secure payment providers — Shopify and PayPal — and never stored by us)

2.2 Information Collected Automatically

• IP address and connection data
• Browser type and device information
• Pages visited and browsing duration (through analytics cookies, subject to your consent)

1. Purpose of Processing

Your personal data is collected and processed solely for the following purposes:

• Processing and managing your orders
• Managing deliveries and after-sales service
• Communicating with you regarding your order (confirmation, dispatch, returns)
• Complying with our legal and accounting obligations
• Improving the user experience on our website (using anonymised data)

1. Commitment: Your Data Is Never Sold

Phytoseed Labs formally undertakes never to sell, rent, exchange, or share your personal information with third parties for commercial or advertising purposes.

Your data belongs to you. It is used solely to provide the services you have requested.

1. Sharing of Data

Your data is shared only with technical service providers strictly necessary for the operation of our online store and solely for the purpose of fulfilling your order:

• Shopify Inc. – hosting and management of the online store
• Payment providers (PayPal, Stripe via Shopify) – secure payment processing
• Delivery carriers – only the information necessary to complete delivery (name and address)

These providers act as data processors and are contractually required to maintain the confidentiality and security of your data. They are not authorised to use your information for any other purpose.

1. Data Retention

Your personal data is retained only for as long as necessary to fulfil the purposes for which it was collected:

• Order data: 10 years (Belgian accounting and legal requirements)
• Customer contact data: 3 years from the date of your last purchase or contact
• Browsing data (cookies): up to 13 months

After these retention periods, your data is permanently deleted or irreversibly anonymised.

1. Your Rights

In accordance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679) and the Belgian Act of 30 July 2018, you have the following rights regarding your personal data:

• Right of access – obtain a copy of the data we hold about you
• Right to rectification – correct inaccurate or incomplete data
• Right to erasure – request the deletion of your personal data
• Right to restriction of processing – temporarily limit the use of your data
• Right to data portability – receive your data in a structured, commonly used, and machine-readable format
• Right to object – object to certain processing activities

To exercise any of these rights, please contact us at:

info@phytoseedlabs.com

We undertake to respond within a maximum period of 30 days.

You also have the right to lodge a complaint with the Belgian Data Protection Authority (DPA):

www.dataprotectionauthority.be

1. Data Security

Phytoseed Labs implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure.

Our website uses HTTPS encryption (SSL) to secure data transmissions.

All payments are processed exclusively by PCI-DSS certified providers (Shopify and PayPal). Phytoseed Labs never stores your banking or payment card details.

1. Cookies

The website www.phytoseedlabs.com uses cookies to ensure proper functionality and improve your browsing experience.

The following types of cookies may be used:

• Essential cookies – necessary for the operation of the website (shopping basket, user session). These do not require your consent.
• Analytics cookies – anonymised audience measurement used to improve the website. These are placed only with your consent.
• Performance cookies – used to optimise navigation and website performance. These are placed only with your consent.

You may accept, refuse, or modify your cookie preferences at any time via the cookie banner displayed on the website or through your browser settings.

1. Changes to This Policy

Phytoseed Labs reserves the right to amend this Privacy Policy at any time, particularly to comply with changes in legal or regulatory requirements.

The date of the latest update is displayed at the top of this document. We encourage you to review this page regularly.

1. Contact

Phytoseed Labs – Data Protection Contact

Imane Karadsheh
31 Rue Alexandre Markelbach
1030 Brussels, Belgium

Email: info@phytoseedlabs.com

Response time: Within 30 days maximum.

Privacy Policy updated in March 2026 – Compliant with the GDPR and the Belgian Act of 30 July 2018.