PHYTOSEED LABS

SHIPPING & RETURNS POLICY

At Phytoseed Labs, we do everything possible to ensure that your order reaches you as quickly as possible. Below you will find all the information regarding the shipment, delivery, and return of your products.

1. Order Processing & Dispatch

All orders are processed and dispatched within a maximum of 48 business hours following payment confirmation.

Orders are shipped regularly to ensure prompt handling of every purchase.

Once your parcel has been dispatched, you will receive a shipping confirmation email containing your tracking number.

2. Delivery Times

In general, orders are delivered within 8 to 14 business days from the date of dispatch.

These delivery times are estimates only and may vary depending on:

• The destination country and geographical area
• Customs clearance procedures for deliveries outside the European Union
• Carrier operational conditions
• Peak periods (public holidays, promotional events, sales periods, etc.)

Estimated Delivery Summary

• Order processing and dispatch: within 48 business hours of purchase
• Estimated delivery: 6 to 14 business days after dispatch
• Deliveries outside the EU: delivery times may be extended due to customs procedures

3. Shipping Costs

Free shipping is available on all orders of €20.00 or more.

For orders below this amount, shipping fees apply and are calculated automatically at checkout according to the delivery destination.

For deliveries outside the European Union, customs duties, local taxes, or import charges may be imposed by the authorities of the destination country.

These charges are the sole responsibility of the Customer and are not included in the purchase price.

4. Order Tracking

Once your parcel has been dispatched, you will receive an email containing your tracking number.

This allows you to track your shipment in real time directly through the carrier's website.

If you have not received your tracking email within 48 hours of placing your order, please check your spam or junk folder before contacting our customer support team.

5. Parcel Not Received

If your order is marked as delivered by the carrier but you have not received it, you must contact us within 7 days of the delivery date indicated by the carrier.

You will be required to provide:

• Official proof of non-delivery issued by the carrier (screenshot or supporting document)
• A handwritten statement, dated and signed, confirming that you did not receive the parcel

Sample Declaration

"I, the undersigned, [Full Name], residing at [Full Address], hereby declare on my honour that I have not received Order No. [Order Number] placed through the Phytoseed Labs online store, despite the carrier indicating that the parcel has been delivered."

Signed at [City], on [Date]

Mandatory handwritten signature.

Any false declaration may result in civil and criminal liability.

Upon receipt and verification of the required documents, Phytoseed Labs will process your request as quickly as possible.

6. Damaged Parcel Upon Delivery

If you receive a parcel that is visibly damaged, we ask that you:

• Refuse the parcel or record reservations with the delivery driver upon receipt
• Take photographs of the parcel and any damaged products
• Contact us within 48 hours of delivery and provide the photographs

We will arrange either a replacement product or a refund, according to your preference, at no additional cost.

7. Returns

You have 14 calendar days from the date of receipt of your order to return a product.

Returns are accepted only for products that are unopened and in their original packaging.

To initiate a return, please contact our customer support team by email and provide your order number.

Return shipping costs are the responsibility of the Customer unless the product is defective or an error occurred during dispatch.

For further information regarding returns and refunds, please refer to our Refund Policy available on the website.

8. Customer Support & Contact

Phytoseed Labs – Customer Support

For any questions relating to your delivery or a return:

Email: info@phytoseedlabs.com

Response time: Within 48 business hours

This policy is effective from March 2026. Phytoseed Labs reserves the right to amend this policy at any time.